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FAQ

Frequently Asked Questions      
I am an end customer and I ordered from a student and chose to pay by credit card but I never received the email with the link to pay.  What can I do?
The emails go out almost immediately after submitting.  If you have not received it please check all your spam and junk folders to make sure it hasn't been sent there.  You can also add seitzfundraising.com to your safe senders list inside your anti virus and spam programs. If you still cannot find it, you can call the teacher who is doing the sale and they can take and process your credit card information right over the phone.  We are also now sending the link via SMS Text Messaging as well to help insure you receive your payment link.


Can I order meat, cookie or fruit products and have them shipped directly to me?
No.  We do not direct ship these type of products.  Only spices and coffee can be shipped directly and you can order those from our Friends & Family store.

How do I access the new Virtual Brochure App?
Teachers will go to the Customer Area then Order Management.  Students will go to Customer Area then Virtual Brochure App.

Can a students parents sell product using the Virtual Brochure App?
Yes.
 They will log in using the unique student id code for their student.  It can be used on multiple devices at the same time.

Do you still offer the Excel worksheet to keep track of our orders?
No.  The release of our new Virtual Brochure App with its advanced order management system has replaced the Excel Worksheet.

Do you offer mail order products?
Unfortunately at this time we do not offer mail order but check back often as this may change in the future.  We do offer limited products available from our Friends & Family Store

What states do you currently offer your fundraising programs?
At this time we service Texas, Arkansas, Oklahoma, Missouri, and Kansas. We also do limited deliveries into Louisiana, Indiana, and Colorado

When will fruit prices be available?
Confirmed fruit prices will be available by October 1st.

Do I need to order extra product and how much should I order?
Yes, we recommend you order at least 10 to 15 percent over what you think you will need to cover any mistakes or last minute orders.

Where can I find the prices? Where do I get the username and password?
Prices are available on our Pricing page. You may email us at info@seitznet.com for your username and password or check your price list that was sent with your packet.

I bought product from a school selling your product and I have a complaint, What do I do?

You must contact the group that your purchased your product from and they will arrange for a refund or replacement.  We do not sell directly to the public therefore we have no record of what a school sells to who. The group will be compensated for any returns of damaged product.

My child is selling your product and have lost their price sheet.  Can you send me a new sheet?
We do not set the selling price for our groups and therefore do not have their pricing.  Please contact the group directly. 

Can friends and family order product from you and my child or student get credit for the sale?

Yes.  Please have them visit our Friends & Family Store at www.seitzfundraising.com/friendsandfamily
 After entering their own information, enter the school/chapter and the student's name in order for the student to get the credit.

Submit a Question      
Still have a question? Contact us at info@seitznet.com, or call (888) 390-4332. 

   
 
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Seitz Fundraising
P.O. Box 1699 - Fredericksburg, TX 78624
(888) 390-4332
Info@SeitzNet.com
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